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Burrells Watches

Delivery & Returns

Delivery Policy

We aim to despatch orders the same day if ordered before 1pm between Monday and Friday. All shipping times are dependant on stocking levels and availability.

Need something urgently? Call us on 0800 028 4381 and we can see what can be worked out.

Shipping Charges

All deliveries to mainland UK are sent by Royal Mail Special Delivery.

Unfortunately at present we do not deliver outside of the UK.

Read more about Royal Mail's services.

Please be aware that our stock is sent directly from our stores. We always endeavour to send out orders as soon as possible, however sometimes stock location can cause a slight delay.

As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as 'leave in front porch'. However you may wish to leave a note out for your postman.

When you place an order you will receive an automatic order receipt email. This acts as your receipt and acknowledges your payment.

Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.

We don't send another e-mail when the item is dispatched. If there will be a delay dispatching an item then we will let you know.

For information on delivery outside of the UK and Ireland please contact us at or 0800 028 4381.

If you require any further information on our delivery charges please e-mail, alternatively call 0800 028 4381

Returns Policy

The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase with the exception of Pre-owned watches. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 60 days of the Purchaser receiving the said Goods, within 14 days for any discounted or sale Goods. All pre-owned watches are non-refundable; however exchanges are given within 7 days of purchase.

The return of Goods will be permitted in limited circumstances and only if the Goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-damaged.

Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give a full refund and report to the Company before any refund can be offered to the purchaser.

We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.

If you have any questions or queries contact, alternatively call 0800 028 4381.