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Burrells Watches

Terms and Conditions

By continuing to use Burrells Watches website, you are indicating that you accept these Terms & Conditions of use. Please also read our Privacy Statement about Data Protection and how we use the information you give us.
You can print out any page from this website, including the Terms & Conditions, by selecting Print from the File menu of your internet browser.

On this website

"We" and "us" means W R Ferris Ltd trading as Burrells Watches.
"You" means the person using the website.
The website is intended for UK users only.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

Terms & Conditions Of Use

Website content

We own the copyright to all the contents and materials of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).
You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please see our Contact us page to apply for permission to reproduce the website.

While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

Unless we have been negligent, we cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this Website.

External material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Third party e-commerce

If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the terms & conditions of such third parties. Please also see our Privacy policy for more details of how we use your information.

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by uploading the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Liability

We take no responsibility for any loss or damage suffered as a result of our services, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We remain liable for:

General

These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

Terms & Conditions For Buying Goods Online

By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order. These Terms & Conditions only apply to goods purchased online using this website.

In these Terms & Conditions

"We" and "us" means W R Ferris Ltd trading as Burrells Watches.
"You" means the person placing an order.
"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:
We will send you a confirmation email. It will confirm which goods you have ordered. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.
We do not have to accept your order, and for example, we will not accept your order if:

We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning goods

Please see our Delivery & Returns page for details of how and where to return goods. As well as Our Returns Policy.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.gov.uk/consumer-protection-rights.

Product availability

Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK, or in the Channel Islands. For more details on our delivery options see the Delivery & Returns page.

Some goods indicated on our website as such, are not available to buy online, but are available to buy in showrooms.

Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Prices quoted on the website are applicable exclusively to goods purchased through this website. Prices applicable to goods for purchase in stores may differ from those quoted on this website.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.

Card payments will be debited for your order on the day that we despatch your goods.

Paypal payments will be debited instantly and then refunded if the order can not be completed.

Online Voucher Codes

Online voucher codes may only be redeemed online. They are not valid in store.

Codes are not valid for use with sale or reduced items.

Codes are not valid for use with pre-owned watches.

Codes are not valid for Pandora items.

Codes may expire and or conditions changed after creation.

Codes are given at the companies discretion and can be revoked once created.

Changes to Terms & Conditions for Buying Goods Online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by uploading the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

Sale items

Items ordered online are reserved, with money allocated, but not taken, from your account. Once the item has been located the order will be completed. If the item can not be located the order will be closed and money unallocated.

Sales or reduced items are not covered with the standard guarantees and warranties, including, but not limited to, Lifetime Guarantee, Ten Year Warranty, Ten Year Wedding Ring Warranty.

All sale items have a 14 day returns policy.

Value My Watch

If you would like to sell your watch to us you will need to provide us with details of your watch, including its model, make and condition, by either entering details on the “Value My Watch” page on our website.
Please provide information about your watch fully and accurately. Any quotation, whilst given in good faith, is derived from a combination of factors including without limitation the information supplied by you. The provision of inaccurate, false or misleading information by you may result in an inaccurate valuation which cannot be relied upon by you.
Our Watches Valuation Team will contact you within three working days with a decision subject to the information you have provided.
Any valuations are provided on a "subject to contract" basis and are not legally binding. We reserve the right to amend or withdraw the valuation at any time without liability to you.
You have the right to withdraw your watch from sale at any point without penalty.
You have the right to reject the value offered for your watch and withdraw your watch from sale at any point without penalty.
We reserve the right to withdraw an offer of purchase at any time, without restriction or prior warning.
We reserve the right to decline from offering a valuation on watches at the discretion of our Watches Valuation Team.

Weekend Orders

All orders received after 3pm on a Friday will not be sent until the following Monday.

Royal Mail Special Delivery

Once the order has been passed onto the Royal Mail delivery time periods become their responsibility. Royal Mail currently guarantee all Special Delivery orders will arrive before 1pm following the day of dispatch.

Company information

Burrells Watches,
PO Box 145,
Alresford,
SO24 4AH.

Registered Address

17-19 Station Road West,
Oxted,
Surrey,
RH8 9EE.

Registered in England Number: 1365542.

VAT Registration Number: GB217789917.

Contact us

If you have any questions relating to this website, please contact us.